FAQ

Daniel Stowe Botanical Garden has begun a transition to digital membership cards. Digital cards align with the Garden’s mission, as we go green and reduce our carbon footprint with an environmentally-friendly option. Digital cards will also help us to better serve members. Below you will find answers to questions about how the program works.

How will I receive my membership card?
You will receive an email from Daniel Stowe Botanical Garden (membership@cuseum.com) with the title Your New Membership (Your Name). It will contain easy instructions on how to download and store your new membership card.

When will I receive my digital card?
Within a week of your purchase.

What if I have multiple people on my membership, how will we receive everyone’s cards?
All Household Memberships and above will receive separate emails for each card.  These will be sent to the same address unless each member has their own individual email associated with their name. These emails can be forwarded to other members of your household to download in their own electronic device.  You can also “share” the card with a household member by navigating to the back of the card once it is in you digital wallet by clicking the three dots in the top right corner. From there, hit the share button in the top right corner.

What if I don’t have access to an email account or need a physical card for any other reason?
We are excited to offer digital cards in order to reduce our carbon footprint. If preferred or if necessary, we are happy to send you a physical membership card. Call 704-829-1256 or email membership@dsbg.org to request a card by mail. Also, if you do not include an email when you register for your membership, you will receive a card by mail as a default.

Why did DSBG make the decision to transition to digital cards?
Digital cards align with the Garden’s mission, as we go green and reduce our carbon footprint with an environmentally-friendly option. Digital cards provide cost efficiencies not realized with printed/mailed cards and help us to better serve members as they hold information about our benefits as well as direct links to our website and phone numbers.

I already received a physical membership card for the year, should I expect a digital one to arrive?
No, if you have already received you card for this year it is still valid. You will be phased into a digital card the next time you renew.

I have a Premier Household membership or above. How will I receive my complimentary guest card?
You will not receive an extra card for your complimentary guest. On the back of your card it will say the amount of courtesy guest you are allowed and that will be honored at admissions.

Other Questions

Contact us at membership@dsbg.org or (704) 825-4490.